Police say the vast majority of accidental 9-1-1 calls originate from cell phones, with some newer models being equipped with crash detection technology which automatically dial 9-1-1.
Both the RCMP and the RNC are getting transferred 911 calls for service that do not require an emergency response and these calls are taking up resources that can be better utilized. Cpl Jolene Garland says these calls can be with no voice on the other end or a hang up. Call Takers regularly receive 911 calls where they are unable to confirm with a caller if an emergency service is needed and are required to notify police of the call received by 911.
Garland says 911 calls take priority for service and if you do accidentally call 9-1-1, never hang up. Stay on the line and explain it is an accidental call. Police say the vast majority of accidental 9-1-1 calls originate from cell phones, with some newer models being equipped with crash detection technology which automatically dial 9-1-1. Cell phone users are encouraged to review the settings on their device to understand how these features are activated in an effort to reduce accidental calls.
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